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Google Changes Things Too!

By Kathryn Booth Trainor

Continued from Part 1 & Part 2 – Why Does Facebook Change Things So Often? 3. Changes in layout, file sharing and privacy settings force interactions and defacto endorsements from logged in facebook user that visit websites when rearranged options or new options are switched “enabled” by default. This creates privacy concerns and some debate […]

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High Touch and High Tech Customer Experience

By Kathryn Booth Trainor

I’m attaching a video from a recent conference that re-focused me this morning on the importance of creating a high touch customer experience and not just thinking that having some new online feature will automatically have a benefit. Jason Calacanis, the founder of Mahalo.com had some really challenging thoughts about how we have to follow […]