All posts in " online visibility "
0 Shares

High Touch and High Tech Customer Experience

By Kathryn Booth Trainor

I’m attaching a video from a recent conference that re-focused me this morning on the importance of creating a high touch customer experience and not just thinking that having some new online feature will automatically have a benefit. Jason Calacanis, the founder of Mahalo.com had some really challenging thoughts about how we have to follow […]